Training for Services

 MINITAB ESSENTIALS FOR SERVICE QUALITY

In this course, you will learn the basic principles of statistical process control and how these important quality tools can provide the necessary elements to improve and control your processes. Acquire the necessary skills to evaluate and certify your measurement systems. Also practice the skills to know when and where to use the different types of control charts available in Minitab. You will understand how to use important capability analysis tools to assess your processes against internal and customer specifications.

This course focuses on quality tools, often used in the service sector.

Topic Include:

• Importing and Formatting Data
• Bar Charts
• Histograms
• Boxplots
• Pareto Charts
• Scatterplots
• Tables and Chi-Square Analysis
• Measures of Location and Variation
• t-Tests
• Proportion Tests
• Tests for Equal Variance
• Power and Sample Size
• Correlation
• Simple Linear and Multiple Regression
• One-Way ANOVA

Prerequisites: None

STATISTICAL QUALITY ANALYSIS FOR SERVICE QUALITY

In this course, you will learn the fundamentals of statistical process control and how these important quality tools can provide evidence to improve and control your processes. Develop the necessary skills to successfully evaluate and certify your measurement systems. Plus, practice skills to know when and where to use the various types of control charts available in Minitab. You will understand how to utilize important capability analysis tools so you can evaluate your processes relative to internal and customer specifications.

This course emphasizes the teaching of quality tools as they pertain to service industries.

Topics Include:

• Attribute Agreement for Binary, Nominal, and Ordinal Data
• Kappa and Kendall’s Coefficients
• Gage R&R
• Variables and Attribute Control Charts
• Capability Analysis for Normal, Nonnormal, and Attribute Data

Prerequisite: Minitab Essentials for Service Quality